What To Do If You Don’t Receive Your Parcel Delivery

There’s nothing quite as frustrating as expecting a package in the mail, only to find your mailbox empty and your doorstep completely barren. In a lot of cases, it isn’t just a minor inconvenience, as some parcels are extremely important. People can be left feeling hopeless when a parcel doesn’t arrive, and many aren’t quite sure what to do when they don’t get what they ordered.

If you’re still waiting on that parcel to arrive, just make sure that the first you do is to relax. There isn’t much that you can do while in a panicked or enraged state, even if your first instinct is to be upset. Once you’ve composed yourself, here are the four things that you need to do if you don’t receive your parcel.

1. Check Everywhere

There are a lot of instances in which your tracking service will say that a package is delivered, but you don’t see it on your mailbox or porch. Sometimes, delivery drivers will get a bit creative with where they put a package. It could be in the wrong mailbox as drivers may often place it into a neighbor’s, especially if you live in an apartment complex or a subdivision with a common mailbox.

They may have also left it in a hidden spot so that it doesn’t get stolen and simply forgot to put the exact location in the final delivery status. Either way, you want to make sure that you’ve exhausted all options before panicking and making phone calls. Something very small like a priority envelop could be under your doormat.

2. Call the Post Office

The nex tithing that you want to do is contact the company that delivered the parcel. Whether it’s the post office, Amazon, FedEx, or any other option, you’ll want to contact them before anyone else. This is especially true if they’ve marked the parcel as ‘delivered’ as they should be able to pinpoint exactly where the package was dropped off.

There have been a lot of instances in which the delivery company has placed the package at the wrong house and has that documented in their system. The delivery driver will be able to go back and retrieve the package, delivering it to you safely. This is more common than you might think, especially with drivers dropping off thousands of packages per day.

3. Contact the Sender

Sometimes it isn’t just the delivery service that ends up losing your package, but the sender itself that’s the source of the problem. If the delivery company has no answers for you, then the seller might be able to help you out. Even if it wasn’t there fault, most companies will be willing to send a replacement right away.

This is true in the case of packages that say that they were delivered, as most companies don’t want to upset their potential long-term customers. Amazon has been able to grow over the years thanks to their customer service team that gets out replacements to their customers right away, most of the time with no questions asked, especially for smaller packages.

4. Contact the Police

You’ve looked everywhere for your package, the delivery company and seller have proof that it’s delivered and nobody will offer you a refund or a replacement. When that’s the case, you’ll want to contact the police to file a report for a stolen item. There isn’t a whole lot that the police can do once a package has been stolen, but it’s good to have a report on file for when you can present that to the seller in hopes of getting some sort of mercy.

Then, there are the cases in which people have cameras for their front door, mostly in the form of a doorbell like Ring. This will give a concrete evidence that the package was stolen and even show the perpetrator’s face. With this evidence, the police will be able to help much further than a spoken report.


There are certainly more package thefts now than ever before, but there are also more ways to combat them. Just remember to relax if your package hasn’t arrived at your doorstep and know that mistakes happen. In most cases, you’ll end up getting your package one way or another, even if it’s a replacement. More often than not, a package ends up being placed at the wrong location and the problem can be remedied easily.

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